Return Eligibility

Due to the nature of fragrance and personal care products, returns are accepted only under the following circumstances:

• Wrong product delivered
• Damaged product received
• Product leakage during transit
• Missing items in the package

Return Request Timeline

Customers must report any issue within 48 hours of delivery by contacting our customer support team with:

• Order Number
• Product Photos
• Unboxing Video (if applicable)

Non-Returnable Items

The following products are not eligible for return:

• Opened or used perfumes
• Products with tampered packaging
• Products damaged after delivery
• Orders placed incorrectly by the customer

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Replacement Policy

Eligible products may be replaced subject to stock availability.

Cancellation Policy

• Orders may be cancelled before shipment.
• Once shipped, orders cannot be cancelled.

Contact Information

For return or refund assistance, contact:

The Perfume Station
Email: support@theperfumestation.com
Phone: +91 7021916112